Champlain Valley Agency on Aging  
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Photograph by Jamie Cope


CVAA - Services
State Health Insurance Assistance Program (SHIP)

Confused About Health Insurance?

CVAA offers free, confidential health insurance counseling to current or potential Medicare beneficiaries through the State Health Insurance Assistance Program (SHIP). SHIP counselors are available to help seniors and their families settle complicated insurance issues.

Our counselors resolve insurance confusion in the following programs:

  • Medicare (including Medicare Part D)
  • Medicaid and VHAP
  • Medigap Supplemental Insurance
  • VPharm (Vermont's prescription drug coverage program for people with Medicare)
  • VHAP-Pharmacy, VScript and Healthy Vermonters (HVP)

We can help you with...

  • Questions about Medicare, Medicaid or other health insurance coverage
  • Questions about Durable Medical Equipment coverage
  • Selecting and enrolling in a Medicare Part D plan
  • Problems obtaining your medications with Medicare Part D coverage
  • Sorting out confusing medical bills and statements
  • Filing health benefits claims or appealing denial of coverage
  • Identifying and correcting claims errors

Relevant 60+ Columns:

Useful links:

To learn more about the Senior Health Insurance Program, please call our Senior HelpLine at 1-800-642-5119 or email us at info@cvaa.org.

Senior HelpLine: (800) 642-5119 (Voice/TTY)

Read our Senior HelpLine Bulletins!


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Photographs by Jamie Cope
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