The Senior HelpLine is an information and
assistance resource for people age 60 and older.
The CVAA Senior HelpLine provides information on
a wide range of programs and services available to seniors. The
HelpLine is staffed by professionals with extensive knowledge of
what is available to assist seniors with the issues they face.
We welcome calls from seniors, family members,
health professionals, or anyone concerned about a senior. We will:
Answer your questions when you call
Refer you to an agency which can help
Or connect you with a Case Manager who can provide you with
more in-depth assistance
The following are examples of situations we encounter with seniors
and how we can help.
A man, soon to turn 65, calls to find out how
he can get his Social Security benefits, Medicare benefits, and
other programs and services.
We:
Explain how to sign up for these benefits
Discuss Medicare supplemental insurance or Medicaid, and other
benefit programs
Set up a meeting with our health insurance specialist if he
needs in-depth assistance with health insurance issues and/or
Refer him to a CVAA Case Manager, who can meet with him in person
to help with any paperwork or provide assistance in resolving
other issues
A daughter, living out of state, calls concerned
about her parents' increased prescription drug costs.
We explain the options available:
Private insurance coverage
State of Vermont prescription drug assistance programs
Prescriptions available through mail order and the internet
Lower cost prescriptions available in Canada
A spouse calls looking for respite. He is the
primary caregiver for his wife, who has dementia and is unable to
do much for herself. She cannot be left alone because she is disoriented
and wanders. He must help her with personal care, supervise her
constantly, and do all the housework and shopping.
We can:
Help him find both short and long-term respite, as well as help
with daily home maintenance and
Match him with a CVAA Case Manager to monitor the situation
to ensure that services continue to match their needs
A hospital social worker calls to order Meals
On Wheels for a patient soon to be released from the hospital.
We explain the meals program:
The options for special meals
The schedule of meal delivery, and
Take an order for meals right on the telephone
To learn more, call our Senior HelpLine at 1-800-642-5119 or
email us at info@cvaa.org.
