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Senior HelpLine

Informs. Assists. Connects.

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CVAA's Senior HelpLine offers information and assistance to seniors and their caregivers

“You were absolutely wonderful; I just can’t thank you enough. Calming me down was probably the biggest thing you did.”

– Franklin County Caregiver

CVAA’s Senior HelpLine is a toll-free, confidential service providing information, referrals, and assistance on community and statewide programs for people 60 and older living in Addison, Chittenden, Franklin, and Grand Isle counties and their caregivers.  

When you call the Senior HelpLine you will talk with caring professionals who will listen to you, answer your questions and refer you to the programs or services that can best meet your needs – CVAA’s Case Management, Meals on Wheels program, or another provider listed in our extensive database of programs and services. 

The Senior HelpLine is THE resource in the Champlain Valley for information and assistance.

Call us if you need information on these or any other services for seniors:

  • Adult day programs
  • Caregiver support
  • Choices for Care
  • Home health and in-home services
  • Housing and transportation
  • Legal services
  • Long term care services
  • Meals on Wheels
  • Medicaid
  • Medicare and other health insurance
  • Mental health services
  • Nursing and residential facilities
  • Prescription assistance programs
  • Senior centers and meals programs
  • SSI and Social Security
  • Support groups
  • 3SquaresVT

When seniors and family caregivers call the Senior HelpLine they are often relieved that the calls are answered by a live person who understands the problem and can offer solutions.   

Information from CVAA's Senior HelpLine staff

Overview of available In-Home Services
Home and Agency Care Options/Caregiver Resources - includes

  • Home Health agencies
  • In-Home Care and Respite providers
  • Caregiver registries
  • Adult Day facilities
  • Out of Home Respite providers

Housing & Licensed Facilities lists in PDF file format

For more information call the Senior HelpLine at 1-800-642-5119 or email

Our Senior HelpLine staff is certified by the Alliance of Information and Referral Systems.

Download our Senior HelpLine brochure

Find out more about how we collect data for our database and our inclusion/exclusion policy

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